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01 · WhatsApp · customer service
+60 17-353 0138
02 · EmailOrders, tracking, defects and missing items.
step8ight@cmaker.co
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Base · online store
Petaling Jaya
Selangor, Malaysia · 3.1073°N 101.6067°E
STEP8IGHT is online-only. Orders are packed and shipped from Petaling Jaya to Malaysia and 14 other countries. CMAKER FASHION SDN. BHD. (1421713-M).
How long does shipping take?
Once an order is verified it ships from Malaysia within 8–10 working days, not counting weekends and public holidays. Timing can depend on stock and transfers. Delivery dates from the courier are estimates.
Where do you ship?
Malaysia, Singapore, Brunei, Indonesia, Thailand, the Philippines, Hong Kong, Macau, Taiwan, Japan, South Korea, Australia, New Zealand, the United Kingdom and the United States. International orders may be charged import duties and taxes by the destination country, and those are paid by the customer.
How do I track my order?
We email a tracking number once your order is packed. If the courier site says "tracking number not found", it usually hasn't updated yet, so check again the next day. If the email never arrived, WhatsApp +60 17-353 0138 or email step8ight@cmaker.co.
Can I change my shipping address?
No. Once an order is placed and confirmed the address is locked, so please double-check it at checkout.
Returns & exchanges
Sold items can't be refunded or exchanged unless they arrive damaged, with a major defect, or wrong. Email step8ight@cmaker.co within 3 days of receiving the item. Return it unworn, unwashed and with tags. We'll send a replacement if stock allows, or a full refund including shipping. Payment gateway fees aren't refundable.